If you change your mind you can request an exchange or return for store credit of your purchase.
We recommend goods are sent with a trackable and registered delivery service, as MOIÉST does not accept responsibility for items lost in transit. Items must be in their original condition: unworn, unwashed, and free of damage and with all original tags attached. We do not accept returns on underwear, bodysuits, swimwear, earrings, hair accessories or cosmetics.
Items must be returned within 7 days of receiving the order for Australian orders. Returns after this date cannot be accepted.
MOIÉST has the right to cancel and refund any sale due to a genuine error.
SALES + OFFERS
Sale items are not eligible for return or exchanges, unless the item/s received are faulty or not as ordered. If a full-priced item has a promotional code applied to it, it can still be returned for a store credit or exchange unless specified under the terms of the promotion. Items purchased with store credit can be returned for store credit only, including full-priced items.
We do not provide price adjustments for prior purchases during Sale or Promotional Periods.
MOIÉST reserves the right to end any promotions, sales or discount offers at any time
While MOIÉST makes every attempt to ensure that the online store reflects the true availability of stock, sometimes an item shown to be available online may be out of stock. If an item you ordered is out of stock we will notify you as soon as possible and, based on your preference, either cancel and refund that particular item or your entire order.
SHIPPING + DELIVERY
By placing an order with MOIÉST, you are responsible for original shipping charges, all applicable custom and duty import fees and the cost of return shipping back to MOIÉST. This also applies to any shipments that are refused by you at delivery.
All orders are shipped express. There are free shipping options for purchases over $200 within Australia. For orders less than $200, express shipping will be $10 at checkout.
Orders require a signature upon delivery. If you choose to issue the courier with Authority To Leave so that the parcel may be delivered without a signature, MOIÉST is not liable in the event that your order is lost or stolen.
Any delivery date or time specifed by us is a best estimate only and MOIÉST will not be held liable for any loss or damage suffered through any reasonable or unavoidable delay in delivery.
Orders are subject to availability. Orders will be delivered between Monday – Friday 9 am – 5 pm, please note deliveries are not made on weekends (with exception to Saturday delivery within Australia, to select postcodes. See the Australia Post website for further information).
Delivery for orders placed by 12pm AEST will be dispatched same day, using Australia Post Express Post. Otherwise, it will be dispatched within 24 hours of being placed.
Dispatch occurs from Sydney, Australia. For an estimate of the delivery time frame, please visit:
Please allow 1-3 additional days for locations outside of metropolitan areas.
Orders require a signature upon delivery. In the event that no one is present to sign for the parcel, your order will either be left in a safe place or taken to a post office depending on the shipping option you have selected.