Question ORDERING
Answer

CHANGING OR CANCELLING ORDERS

Unfortunately once your order has been placed, we are unable to make alterations to merchandise and delivery details

Question PAYMENT
Answer

All payments for items purchased through the MOIÉST online will be made through a secure payment gateway.
We accept: Visa, Mastercard

Question STORE CREDIT
Answer

Store credits are valid for 12 months from the date that they have been issued to the customer.

Question PRE ORDERED ITEMS
Answer

Pre-Orders provide our customers the oppurtunity to order merchandise ahead of it’s arrival online so they are able to secure the appropriate size and colour. As merchandise is limited, this is advised to make certain your order is fulfilled.

Pre-Orders can be placed through our online store and require payment in full for merchandise. Delivery schedules are mentioned for each product, though precise delivery dates cannot be guaranteed. An email notification will be sent once dispatch of merchandise occurs.

Items purchased on pre-order can only be cancelled for a credit notes

If your order includes sale items and pre ordered items, your order will be sent once your pre-ordered item arrives

Question DELIVERY
Answer

  • FREE EXPRESS SHIPPING for all Australian orders over $200
  • Orders under $200 are a flat rate of $10 for Express Shipping
  • We send all Australian orders via Express Shipping
  • All Australian orders are shipped via Australia Post

All of our items are shipped via express post for your convenience! Your MOIÉST order will be dispatched same day if ordered before 12pm AEST on a business day. Otherwise, it will be dispatched within 24 hours of being placed, unless placed over a weekend or on a public holiday – if this is the case, it will be dispatched on the next business day

Please note Express Delivery may not apply to your region. To find out if your delivery address falls under the Express Post network, check for your postcode here,your order will be sent from the postcode 2121.

Question TRACKING ORDERS
Answer

Once your order has been dispatched, you should receive an email from us with your tracking details

Question RETURNS
Answer

We at MOIÉST hope you love your new purchase. If not, we will happily accept your exchange or return for store credit on any full-priced garments. Your item(s) can be returned within 7 days of receiving your purchase, provided they are unused and in their original condition. Items can only be exchanged in the same style, for a different size or colour. Items cannot be exchanged for other products.

Sale items are not eligible for return or exchanges, unless the item/s received are faulty or not as ordered. If a full-priced item has a promotional code applied to it, it can still be returned for a store credit or exchange unless specified under the terms of the promotion. Items purchased with store credit can be returned for store credit only, including full-priced items.

Please note that store credit expires 12 months from the date of issue and any credit remaining at the time of expiry will no longer be available to use. Orders using store credit as a means of payment can only be refunded as store credit.

If you believe your item is faulty, please contact MOIÉST Customer Care prior to sending it back.

Return postage costs will be at your expense, unless the item/s received are faulty or not as ordered. The coverage of return postage costs must be approved by MOIÉST Customer Care staff prior to return of item(s).

If you believe your item is faulty, please contact MOIÉST Customer Care to sending it back. We cannot accept liability for an item until it is returned and has been confirmed as faulty.

All returns or exchanges must complete with a copy of our downloadable return/exchange form attached.

Question Returns will be accepted subject to the following conditions
Answer

  • Items are returned to MOIÉST within 7 days of receiving your purchase.
  • Items are in original condition, with all tags intact. Items soiled with make-up, dirt, food, tanning products or similar will not be accepted.
  • Footwear and eyewear are accompanied by their original box or case.
  • Please note that, in the absence of any fault, returns are not available for any underwear, bodysuits, swimwear, earrings, hair accessories or cosmetics due to hygiene reasons.

Question FAULTY GARMENTS
Answer

We do apologise for any inconvenience a faulty garment may cause.

If you have received an item you believe to be faulty, please contact the MOIÉST to discuss your options for a repair, replacement or refund, subject to the conditions of our Refunds & Exchanges policy.

We cannot accept liability for an item until it is returned and has been confirmed as faulty by our garment technicians.

Question What defines faulty?
Answer

  • Manufacturing faults.
  • Goods that have been wrongly described.
  • Goods that are different to the goods that you ordered.
  • Goods that do not do what they are supposed to do.
  • Goods that have defects that were not obvious or that we did not bring to your attention.