Question SHIPPING FOR AUSTRALIA
- FREE EXPRESS SHIPPING for all Australian orders over $200
- Orders under $200 are a flat rate of $10 for Express Shipping
- We send all Australian orders via Express Shipping
- All Australian orders are shipped via Australia Post
All of our items are shipped via express post for your convenience! Your MOIÉST order will be dispatched same day if ordered before 12pm AEST on a business day. Otherwise, it will be dispatched within 24 hours of being placed, unless placed over a weekend or on a public holiday – if this is the case, it will be dispatched on the next business day.
Please note Express Delivery may not apply to your region. To find out if your delivery address falls under the Express Post network, check for your postcode here,your order will be sent from the postcode 2121.
Question INTERNATIONAL SHIPPING
MOIÉST ships worldwide, excluding Cuba, Guatemala, Iran, North Korea, Russia, Sudan, Syria, and Ukraine.
- All international orders are sent with DHL Standard Mail
- Customs or Import charges MAY be required upon delivery. Please note that MOIÉST is NOT responsible for covering these costs
- Please note delays may occur in sending out your order due to higher shipping prices, troubles with the address provided or any issues with the garments ordered. We will be in contact if this occurs to your order
Please note, should your order exceed these flat rate charges due to weight or delivery area, we will contact you regarding further shipping costs
Standard shipping: $15.00 AUD Flat Rate*
Standard shipping: $20.00 AUD Flat Rate*
Standard shipping: $25.00 AUD Flat Rate*
Standard shipping: $30.00 AUD Flat Rate*
UK & IRELAND
Standard shipping: $30.00 AUD Flat rate*
Standard shipping: $30.00 AUD Flat Rate*
REST OF THE WORLD
Standard shipping: $50.00 AUD Flat Rate*
UNFORTUNATELY WE DO NOT SHIP TO RUSSIA OR UKRAINE
– Orders placed before 9AM AEST time each business day are generally packed and sent the same day
– Please note delays may occur in sending out your order due to higher shipping prices, troubles with the address provided or any issues with the garments ordered. We will be in contact if this occurs to your order
NEW ZEALAND estimate a delivery time frame of 3 – 5 Business Days
US and CANADAestimate a delivery time frame of 7 – 12 Business Days
ASIA PACIFIC estimate a delivery time frame of 5 – 12 Business Days
UK & IRELAND estimate a delivery time frame of 5 – 12 Business Days
EUROPE estimate a delivery time frame of 5 – 12 Business Days
REST OF THE WORLD estimate a delivery time frame of 9 – 16 Business Days
CUSTOM, TAXES AND DUTY CHARGES
Each country has their own custom and duty charges when you need to collect your parcel. MOIÉST do not have access to the details of the different charges for each country. MOIÉST cannot cover these charges. It is the responsibility of the receiver to be aware of these charges and by placing an order on MOIÉST they agree to cover these charges. If you are concerned of what these charges may be, we suggest you do contact your local DHL to find out what the custom and duty charges may be before placing your order.
REFUSING A SHIPMENT/PAYING DUTIES AND TAXES
If you refuse any shipments from MOIÉST, your parcel will either be destroyed or sent back to us at and we are charged. By placing your order on MOIÉST, you are responsible to understand there may be charges involved to pay to receive your parcel. By refusing your shipment, any duties, taxes and/or customs charges that are incurred on the package on both the original and return shipment will be subtracted from your merchandise refund including your original shipping amount.
Question TRACKING ORDERS
Once your order has been dispatched, you should receive an email from us with your tracking details.
We at MOIÉST hope you love your new purchase. If not, we will happily accept your exchange or return for store credit on any full-priced garments. Your item(s) can be returned within 7 days of receiving your purchase, provided they are unused and in their original condition. Items can only be exchanged in the same style, for a different size or colour. Items cannot be exchanged for other products.
Sale items are not eligible for return or exchanges, unless the item/s received are faulty or not as ordered. If a full-priced item has a promotional code applied to it, it can still be returned for a store credit or exchange unless specified under the terms of the promotion. Items purchased with store credit can be returned for store credit only, including full-priced items.
Please note that store credit expires 12 months from the date of issue and any credit remaining at the time of expiry will no longer be available to use. Orders using store credit as a means of payment can only be refunded as store credit.
If you believe your item is faulty, please contact MOIÉST Customer Care prior to sending it back.
Return postage costs will be at your expense, unless the item/s received are faulty or not as ordered. The coverage of return postage costs must be approved by MOIÉST Customer Care staff prior to return of item(s).
If you believe your item is faulty, please contact MOIÉST Customer Care to sending it back. We cannot accept liability for an item until it is returned and has been confirmed as faulty.
All returns or exchanges must complete with a copy of our downloadable return/exchange form attached.